FAQ

Orders

How long until my order ships?
Orders are processed within 1-3 business days. You'll get a tracking link by email as soon as it leaves us.

Can I change or cancel my order?
Write to support@delvanne.com as soon as possible. If it hasn't been dispatched, we'll change or cancel it. Once it's shipped, you can return it under our 30-day policy.

I didn't get a confirmation email.
Check your spam folder first. If it's not there, contact us with the name and email you used and we'll find the order.

Shipping

What does shipping cost?
One flat fee per order, no matter how many items you buy: $7.99 in the United States and Canada (7,99 € in Europe, the UK and Switzerland). Orders over $100 (100 €) ship free.

How long does delivery take to the US?
1-3 business days to prepare your order, then 7-10 business days in transit — about 8 to 13 business days in total from the day you order.

Which countries do you ship to?
The United States, Canada, the United Kingdom, Switzerland, Norway, Spain, France, Germany, the Netherlands, Belgium, Luxembourg, Ireland, Austria, Denmark, Sweden and Finland.

Will I pay customs?
No. The total you see at checkout is the total you pay — you won't be asked for extra import duties or customs fees at delivery.

My tracking hasn't updated.
Tracking can take up to 72 hours to show its first scan. If nothing has moved after that, write to us.

Sizing & fit

How do your sizes run?
True to size for most pieces. Where something runs small or oversized, we say so in the product description. Our size guide has full measurements.

I'm between sizes.
For fitted pieces, size up. For relaxed and oversized cuts, take your usual size. If you're unsure, email us the piece and your measurements and we'll tell you honestly.

Matching sets

Can I buy the top and skirt separately?
Yes — so you can choose a different size for each. Buy both pieces of a matching set together and you get 15% off both automatically at checkout.

Personalised jewelry

How do I choose my initial or name?
On the product page, type your initial (or name, up to 9 letters) in the box above Add to cart. Please double-check it — we make it exactly as written.

Can I return a personalised piece?
Personalised pieces are made just for you, so they can't be returned or exchanged. If it arrives faulty or with a different initial or name than the one you entered, we'll replace it free of charge.

Returns

What's your return window?
30 days from delivery. Items must be unworn, unwashed and with tags attached.

Who pays for return shipping?
You do, unless the item arrived faulty, damaged or incorrect — then we cover it entirely.

Can I exchange instead?
The fastest route is to return for a refund and place a new order, so you don't lose the size while you wait.

What can't be returned?
Personalised jewelry (initial or name pieces). For hygiene reasons: swimwear, bodysuits, underwear and pierced jewellery, unless faulty. Final sale items are also excluded.

Products & care

How should I care for my pieces?
Care instructions are on every product page and on the garment label. As a rule: cold wash, low spin, dry flat. Knitwear and anything with beading should be handled gently.